COVID-19 INFO

This page has been compiled to provide information about the arrangements and practices adopted by our resort for the 2020 season based on the latest directives available as provided by the World Health Organization and the Italian Government.

All information is promptly updated on the basis of the evolving emergency situation, and on any related directives as issued by the competent bodies which could, in some cases, change what has been thus far planned.

The Resort’s ample spaces, both indoors - with large common areas and rooms, and outdoors - with an area of 23 hectares (230,000 square meters), allow us to guarantee our Guests personal distancing that goes well beyond the directives. All our restaurants and bars are provided with large outdoor spaces and, in those very few areas of possible density, we are taking all the necessary measures to guarantee the right distancing with a detailed company prevention protocol. Furthermore, to ensure maximum comfort for our guests, we are offering a limited number of rooms.
 

PREDICTED OPENING DATE: JUNE 20th 2020

We take cleaning and hygiene regulations very seriously and are taking additional measures to ensure the safety of our Guests and staff. We are working to ensure that all hygiene, sanitising and cleaning guidelines are met, to enable you to spend a peaceful stay in a safe environment, without compromising the essence of the Vivosa holiday.

 The specific steps that Vivosa is currently taking include:

  • Check-in and checkout operations can be carried out digitally
  • Outdoors reception, to welcome guests and provide assistance during their stay
  • Rooms:
  • All our rooms, located in 10 courts (small buildings) separated by gardens, can be accessed from the outside – thus avoiding closed corridors and/or elevators
  • Adoption of all sanitation and disinfection protocols for room cleaning, with specific procedures for sanitation before the arrival of each guest and with particular attention to high-touch areas
  • Removal of all non-essential items, such as pens, block notes and information pamphlets, which will be accessible from personal devices in digital format
  • Specific sanitization of remote controls and telephones
  • Sanitization of key cards
  • Shared spaces:
    • Greater frequency of cleaning and sanitization and disinfection, with particular attention to the reception, bar and buffet counters, door handles, lavatories
    • Indicators of personal distances to be maintained
    • Hand sanitising gel dispensers located in all common areas, bars and restaurants 
  • Air Conditioning:
    • The air recirculation function has been excluded from the air conditioning of all common areas, whereas the operation of the air conditioning of the rooms is self-contained wich excludes shared flows of the treated air. The frequency of cleaning and sanitizing of the filters will be increased
  • Back of House:
    • Increased frequency of cleaning in the spaces where employees work “behind the scenes”, with particular attention to all high-touch areas such as shared entrances, changing rooms, laundries and staff offices
  • Staff:
    • Supply of PPE (masks, sanitising gel and single-use disposable gloves) to all our staff
    • Regular health monitoring of staff members through body temperature control and available tests.
    • Continuous training on cleaning and hygiene protocols and on the notions and disclosure of information relating to COVID-19 and all related safety procedures
    • Separate entrance for all external suppliers and specific procedures for receiving and unloading
    • In compliance with government directives, access to highly warm and wet areas such as Turkish baths and saunas is strictly forbidden.
  • Food and drinks:
    • Buffet served by staff, with plated dishes or served portions
    • Substantial increase in the numbers of buffets for breakfast, lunch and dinner located in several areas
    • Table service for drinks and aperitifs
  • Beach and pools:
    • Umbrellas and sunbeds will be spaced and sanitized according to the rules
    • Dedicated stewards will guarantee guest assistance and the respect of distancing
    • Automatic monitoring systems to keep chlorine levels in the pools at the higher recommended levels as advised by the OMS 
  • Activities:
    • Yoga, meditation, spinning, Pilates to be done in small groups and outdoors (as always) but just a little more spaced out
    • Tennis, archery, an over 1km fitness trail in the pine woods, adventure park, windsurfing, stand up paddle surfing, water sports and the possibility of individual lessons
    • Fitness rooms with limited access and by booking
  • Spa:
    • Limited number of simultaneous accesses exclusively by booking
    • Our hygienic procedures have always been very strict. All the extra measures relating to beauty treatments and massages will be implemented
    • Masks will be given to each guest entering the Spa, personal masks will not be allowed
  • Evening Entertainment:
    • In the square with live music and shows
    • In the open-air amphitheatre with spaced seats
    • Aperitifs on the beach
  • Mini and Junior Club:
    • In small, distanced groups or together with parents
    • For the fun of children and teenagers this year the groups will be: Kids Club (4-7 years) Mini Club (8-10 years) Junior Club (11-17 years). For children under the age of 4 it is possible to use a babysitting service for a fee

    • Educational garden

    • Creative workshops with spaced tables
    • The Vivosa farm where children, one at a time, can be in close contact with the animals
    • Archery lessons and adventure park on the tree-tops. Games such as treasure hunts with parents and other games
    • Individual sports tournaments and outdoor games
  • On-call doctor available 24-7
  • In order to ensure timeliness and control of any actions a Covid Unit has been set up. Responsible for managing all the initiatives related to the implemented protocols in terms of health and safety, the Covid Unit is also available to guests so as to explain any procedures and clarify doubts

  • We have reserved one of our courts - with separate and exclusive access - in case of need